Shipping General

All parcels from SMILEDUCKS are shipped from Korea.
Shipping cost is calculated from Korea to the destination country.
Every order is normally shipped out within 24 hours from the time of receiving the order.
If a shipping delay occurs, we inform customers of the issue within 72 hours.
We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.

Shipping method and Delivery

The prices listed on smileducks.com does NOT include shipping fees.
This provides price transparency for customers.
Shipping cost is calculated by weight and differs depending on the shipping method and destination country.


Shipping Method : Korea Post Pantos(USPS), RINCOS, DHL (Express) EMS, (Express)

Estimated
Delivery Time
(Business Days)
10 ~ 357 ~ 147 ~ 143 ~ 73 ~ 7
Tracking NumberProvidedProvidedProvidedProvidedProvided
Tracking Service
URL
http://www.track-tr
ace.com/post
http://www.epanto
s.com
http://www.rincos.
co.kr
http://www.dhl.co
m/en/express/trac
king.html
http://www.track-tr
ace.com/post
Weight Limited
(Applied Gross Weight)
100g ~ 2kg100g ~ 2kg100g ~ 30kg100g ~ 30kg100g ~ 30kg
Destination CountryAlmost Every
Country
U.SIndonesia
Malaysia, Thailand
Almost Every
Country
Almost Every
Country

Note
* Business Days are Monday to Friday, excluding Korean National Holidays.
* If Gross weight (products + packing) is over 2 kg, our system shows only displays DHL or EMS as shipping methods.
* If you do not want express shipping, you can create two separate orders (less than 2 kg each).
   We will ship out two separate order parcels.

Shipping rates

Please select your country from the dropdown to see exact shipping costs.
* Final package weight includes protective wrapping and box.
   The shipping system automatically calculates the total product and package weight at checkout.
* Customers can choose shipping method based on destination country.

Delivery Failure

1. Missing
   If a parcel does not reach a customer within 45 Days of shipping, we regard it as missing.
   In these cases, we can re-send a new parcel or process a customer refund.
2. Unclaimed Return
   If a parcel is returned to SMILEDUCKS because it was unclaimed, the customer is responsible for the shipping costs.
   SMILEDUCKS is not responsible for unclaimed parcels.