Shipping General

All parcels from SMILEDUCKS are shipped from Korea.
Shipping cost is calculated from Korea to the destination country.
Every order is normally shipped out within 24 hours from the time of receiving the order.
If a shipping delay occurs, we inform customers of the issue within 72 hours.
Due to the international shipment, we ship out with a tracking number becuase of lost packages.
There are 3 types of delivery: K-packet, EMS, DHL.
Shipping charges are based on the International shipping Rates table and are applicable to net weight only.
Depending on the country, there may be three types of shipping that are not applicable.
In case of K-packet, the total weight can be packed up to 2kg (including packing weight). However, we do not charge additional postage.
You can set the type of your choice among the three shipping types on the payment page when you check out.

Shipping method and Delivery

The prices listed on does NOT include shipping fees.
This provides price transparency for customers.
Shipping cost is calculated by weight and differs depending on the shipping method and destination country.

Shipping Method : Korea Post, DHL, EMS

Delivery Time
(Business Days)
10 ~ 357~103 ~ 7
Tracking NumberProvidedProvidedProvided
Weight Limited
(Applied Gross Weight)
100g ~ 2kg100g ~ 30kg100g ~ 30kg
Destination CountryAlmost Every
Almost Every
Almost Every

* Business Days are Monday to Friday, excluding Korean National Holidays.
* If Gross weight (products + packing) is over 2 kg, our system shows only displays DHL or EMS as shipping methods.
* If you do not want express shipping, you can create two separate orders (less than 2 kg each).
   We will ship out two separate order parcels.

Shipping rates

Please select your country from the dropdown to see exact shipping costs.
* Final package weight includes protective wrapping and box.
   The shipping system automatically calculates the total product and package weight at checkout.
* Customers can choose shipping method based on destination country.

Delivery Failure

1. Missing
   If a parcel does not reach a customer within 45 Days of shipping, we regard it as missing.
   In these cases, we can re-send a new parcel or process a customer refund.
2. Unclaimed Return
   If a parcel is returned to SMILEDUCKS because it was unclaimed, the customer is responsible for the shipping costs.
   SMILEDUCKS is not responsible for unclaimed parcels.